SM
Sanam M

1 reviews | Active since Sept 2017

15 Jan 2018, 00:14

HORRIBLE SERVICE

To start off i have lost R4000 of my income due to not being able to teach online for the past 3 weeks. Each day that goes by i lose an income. I am so frustrated with the horrible service i am recieving. I have no internet connect for the longest time . Each time i call in the call centre nobody knows how to help me. All they do is the same old resetting thing over and over and over again. One person says its a cable fault and its being looked into. Another person says theres no technician assigned to my fault. Its been 3 weeks . My fault is in escalation, and has still not been fixed. I have lost all hope. I AM GOING TO LOSE MY JOB . I have to keep cancelling all my lessons day after day. Telkom has already prevented me from having multiple job interviews and they are going to make me lose the one and only job that i have worked so hard to get... i have had the worst experience with Telkom . I hate how selfish they are. Nobody cares that i am losing an income each and every day. How am i suppose to provide for my family ??????

0
Replies (2)
Telkom
Telkom's reply08 Feb 2018, 10:08
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

SM
Sanam M's update08 Feb 2018, 10:11
Reviewer Update
Theres no need to log any request now after , this response has come far too late