Horrible service

So you have a billing query, you cant pay the bill and like a normal person, you call in to make a payment arrangment and they cant assist you? How the hell? Suddenly th last bill is double the amount, the debit order went through then ut suddenly failed. All i wanted to do was hold the payment and make a part payment and clear the rest till month end, but apparently u have to call when the bill payment is due which was less than 7 days ago but the *********** telkom team cannot help and still threaten to suspend my line.