HORRIBLE SERVICE

I want to lay a complaint regarding Telkom's constant lack of service and service delivery. I have been a customer of Telkom for over 10years but I've had enough of this bull****. Their service is lethargic and they show no urgency watsoever in trying to fix a fault or even providing feedback. As a former Telkom employee myself, I have to say that it is embarassing and really pathetic. The time it takes to allocate a fault to a technician and to ensure it gets sorted out, is a complete joke. Pay close attention to your technician's who are busy shopping during working hours instead of attending to customers faults that have been logged. Trust me,I know what goes on!

I logged a fault for my adsl line about a month ago explaining the lack of speed of my internet and a techncian has still not bothered to fix this,neither have I received feedback on the outcome. My speed still isnt what it should be. I dont even know what the reference numbers I was given anymore because I lost count on how many times I logged a fault in the hope of getting it sorted and still hasnt to this day. This is the previous incident. The real incident happened on Monday when Telkom phoned and told us that our adsl and telephone line would be offline for 48hours due to an upgrade they were doing, but we were ensured that service would resume after 48 hours. Guess what? It is friday 15th September and my line is still dead and no internet. I have an assignment thats due for my studies and I cannot do anything because of Telkoms constant lack of service and blatant lies! Always remember that you should never promise a customer if you cannot deliver on that promise! Big mistake! I was told 48 hours,its gone 5days without service. Why should I pay for this ****? No feedback and no service. This is just riduculous. I am not the only one that this has happened to. I want to make very clear that this will be made public and I urge everyone to never ever use Telkom and go though these experiences that I have been forced to go through. Sometimes u have to go through extreme lengths to get things done. It doesnt seem like Telkom is interested in their loyal clients at all.

I was given a reference of 224BNK50917 for the fault logged by customer support on my behalf but I had already had a fault reference of 84665 on the app explaining an outage in my area. My issue is that they said 48hours and it has passed . Im still without service.

I have decided that I am going to switch to MWEB as Telkom is not a reliable company and are unable to provide the service to cater to my needs.