Horrible Service

I app**** for a deal with Telkom 2 weeks ago. I receive an SMS that it has been approved. I called in one week after this asking what is up with the order. They told me it has been approved and it will be delivered within 14 days. I called back today asking where the order is, only for the Telkom rep to tell me there's a processing error. and they need to escalate it, and no communication has been sent me! I asked the rep if they would have contacted me to tell me this if i didnt call in and she flat out told me No!!! The worst service ever.

I also app**** for an ADSL line end of May, they come out to install the line and said there was an error with the point and that the underground cabling guys will come and fix it. I have been waiting for 3 months for this to happen. Everytime I call in they tell me they are escalating it for a faster resolution. How many time can an issue be escalated before it gets worked on??

This is the worst service I have ever experienced with any company.