horrible service

i logged a call about 7 weeks with telkom mobile. they never gave me feedback i had to email them to find out what is happening. initially i was given the TAT of 72 working hours which is about 9 days to solve a query of a payment to be allocated, this is after made an instant payment. 7 weeks later the query is still not solved. they have never called me to follow up. today i called them to get a settlement latter, i was told i might get it by monday. like what the hell is this. a latter that can just be drawn from the system will take 2 working days. the 1st agent just took my email address and ended the call. i'm so disgusted by their service.