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TZ
Thabile Z

1 reviews | Active since Aug 2015

25 Aug 2017, 12:58

Horrible service

It's been a month now since a phone was delivered on my door step but the SIM card is still not active. I have written to them a number of times but there is no assistance.

0
Replies (7)
Telkom
Telkom's reply02 Sept 2017, 08:38
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

TZ
Thabile Z's update02 Sept 2017, 13:49
Reviewer Update
There hasn't been any feed back thus far and yet my account was debited once again.
Telkom
Telkom's reply04 Sept 2017, 19:20
Official

Hi thabilezondi88,

We apologize for the delayed response on your inquiry, please provide us with your ICCID number (20 digits on your starter pack starting with 89) and your ID number, note that you need to send these details as a private message.

Thank You,

Kind Regards,

Asithandile

Telkom Social Media Team

Best regards,

TZ
Thabile Z's update05 Sept 2017, 09:09
Reviewer Update
It's ICCID. *** ***. My ID number is *** 081.
Telkom
Telkom's reply05 Sept 2017, 09:46
Official

Hi thabilezondi88,

Thank you for providing us with the details, we have requested our Sales Team to assist with Sim activation.

Kind regards

Launa

Telkom Social Media Team

Best regards,

TZ
Thabile Z's update05 Sept 2017, 11:48
Reviewer Update
The other telkom SIM that I have is ***) I suggest that you activate that one rather.
TZ
Thabile Z's update05 Sept 2017, 13:56
Reviewer Update
My ID number is *** 081. The SIM number is ******and the number in question is ***. Please activate the SIM.