Horrible service

I called Telkom for assistance with an upgrade and the gentleman told me there’s only black so I requested for them to order a different color, surprise surprise they send the same color I asked them not to send. Everything up to getting the phone delivered was a nightmare, the courier promised to deliver on a particular which didn’t happen then they call me to make arrangements for delivery in a unpleasant manner, no people skills at all.

Just when you think the headache is over I needed to contact centre numerous occasions to cancel my data contract or to merge it into one contract but even that is a mission impossible for Telkom. I get referred from pillar to post, no one seems to understand accountability or customer service so I am left out to dry yet I pay religiously. I was forced to accept the device in the wrong color because on one of my calls I was told that I’d be liable for a fee to send the device back so now I’m paying for a device that I don’t want and when trying to insure it… another nightmare begins. I can’t get through to the insurance team on the numbers that the call centre agents provided me with and those found on the Telkom website. I asked the one gentleman to transfer me and even he couldn’t get through, and when I called back the umpteenth time a lady provides with one of the short dial numbers and the options she led me to was for my account balance. When I request to speak to a manager the agents drop the phone in my ear instead of getting some assistance.

It’s unbelievable that this is the state of such a big service provider. I wonder how I can get any form of assistance besides upgrades because they quick to pounce on whispers of such .