Horrible Service

My phone line has been suspended for days after being told I didn't pay for my account even though proof of payment confirms it was paid for. Agents promised to call me back and never did, they don't take my calls either.<br> <br> I made a request to settle my account in July and I still haven't been contacted. When I call in and ask to speak to a manager on 2 occasions I was told there were no supervisors on the floor and today I find out that my issue is not being sorted out.<br> <br> I doubt they understand the concept of Customer Relations Management.