1 reviews | Active since Oct 2015
Horrible Service
I had placed an ADSL order for my home with Telkom by going into the Telkom store at The Glen Shopping Center.After receiving my order no.*** and an SMS from Telkom to confirm the date when they will be installing, which was suppose to be on the 13th of October 2015, and making special arrangements from work to be there...they did not pitch.<br> <br> I then laid a complaint with them and then escalated the issue. Telkom customer care consultants have the amazing ability to pass blame to however is working in their Technical division. I then received an SMS to book and confirm yet a another date (21/10/2015) to install, where I then again had to make special arrangements. a Day before, I receive yet another SMS saying they have moved my booking again... Like its so easy for me just to move all my arrangements for them.<br> <br> Clearly Telkom is not interested in my business and shall I mention that the call center consultants have no interest in my business either. Trying to contact them takes at least an hour to get through only to be greeted by a very disinterested person with no intent to actually help. NEVER have I received such pathetic service anywhere. TELKOM SHAME ON YOU!
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Sales department and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM158826.
Regards
Frank
Social Media Team
***
081 180
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Sales department and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM158826.
Regards
Frank
Social Media Team
***
081 180
