Horrible service

Requested telephone line from Telkom on 14/07 and I was informed that in 7 to 21 days the cable would be installed. Ngowethu Mathunjwa provided an order number (***A) via email. By 30/07 no feedback received or cables installed, after a long call it was found that the request on 14/07 was not correctly booked and never sent through for action. I needed to request the installation again. They said 7 to 21 days. On 13/08 a SMS was received stating that installation was scheduled for 14/08 between 07:30 and 16:00. At 12:24 they arrived and needed to rush home from work, but Sam (telkom) needed extra tools and informed he would be back on 15/08 at 09:00 with the tools to finish the installation. At 10:28 Sam had not arrived and contacted Telkom on 10210, after 14min the agent said Sam was trying to get the tool, and would come and install the cable outside the house but that he would contact me when he needed to get in the house so we could go to town, the agent confirmed he had my cell number. At 13:56 we were notified that Sam was at the house, and arrived back home ar 14:30 to find that Sam had already left, security confirmed he was there for 20min. No calls received. Worst!