Horrible service

I submitted my claim for my ****** phone on the 19th of February and they only rep**** to me on the 21st of February stating which documents I must send through, sent all documents to them, on the 2nd of March they tell me my claim (Claim no 74257) has been approved and I must pay an access fee of R500, i payed the access fee on the 2nd and sent the proof of payment to ***, on the 9th i wrote them an email asking about the claim, Marcel Leo rep**** on the 10th "Hi Kindly be advised that the supplier pricing increase kindly note that an additional excess of R50 is needed in order to procure the Huawei P30 Lite 128GB. Proof of payment will needed in order to proceed." Rep**** to the email as per agreement that i signed when I took the contract i was told the access will be R500 they never told me of any additional access Haven't heard from them since then, all they care about is the debit order that goes off on my account every 15th, the fact that i have no phone for 2 months they don't care less because they are getting their instalment from me

Can't wait to finish that contract i have with them so that i can upgrade somewhere else with the other network😡😡😡