Horrible Response to fixing faults in poorer areas

This is my first post on Hellopeter. I discovered Hellopeter while searching for a way to tell others about my horrible experience with telkom. First of all their response time to faults are horrible.

The first time the cables in my area were ****** it took about 2 months for them to fix it, for some reason my complaint gets assigned to a technician and then it sits with the technician for 1 month and 3 weeks. The Second time my cables got ****** it took them 3 months to replace. If your technicians are overworked then higher more staff, instead of spending all your money on sales and adverti*****ts. The third time the cables were ****** they just outright told us they are not going to replace it anymore and we have to find a other way. The same thing is happening to my mom, their cables got ****** too many times now they don't want to replace it anymore. First of all, are they even allowed to do that? Secondly why not secure the cables in a better way? Thirdly if they keep *****ing the copper then put in fiber, oh wait our area is too poor for fiber.

Meanwhile in the rich areas if cables are ******, it's fixed within a week or two, or replaced with fiber. They now want us to buy their ridiculously priced LTE WiFi.

If there were anyone other than Telkom offering ADSL (Cables and ISP) I would switch to them in an instant. Message to all, if you live in a poor area then don't waste your time with Telkom.