Horrible Processes

Am so disappointed with Telkom. All my contracts are with them, cellphone, wifi, etc. So my line was locked due to none payment in April, understandable had a crisis. They recorved all their monies. On the 30th of May my account was debited as per norm. On the 5th of June my line was locked. I called to find and was told I need to speak to nu debt. I called nu debt they advised that they have not sent a file to Telkom and it takes 14 working days.(Worse process ever). I don't understand why I should suffer when i have paid and again they creating a circle that we wont be able to end. I need WiFi to work if I don't work i don't get paid now how will I pay again next month. The lady at nu debt had a nerve to tell me that I must suffer the consequences of non payment (wow)) I hope her life goes well without glitches. Now am stick with a locked line whilst I have paid. I have tried to escalate and was told no one will help me. I have been with Telkom since I can remember but am seriously reconsidering. Thru out all these years I have never missed a payment. But I think I should take my business somewhere else(am willing to pay any penalties I might occur) that to stick with Telkom