Horrible pathetic Telkom Service

I have mobile contract with Telkom for 3 months now but the issues experienced by their poor pathetic customer service can move a saint to lose their temper and makes me wonder what more issues i will have with them for the next 21 months left . I have had contracts with MTN for over 12 years but I have never experienced such incompetence as that displayed by the store staff and the customer service agents of Telkom. The first installment was not debited from my account although it was 02/09/2018 I had to call in to enquire at which point i was advised the account was debited on the 31/08/2018. I ended up making a cash payment on the 02/09/2018 and called in to change my debit date to the 1st of every month. 1 October 2018 the correct debit goes out as normal, then i get debited for R740.70 , R202.70 extra when i called in to enquire, i was advised that its for the unpaid debit on the first month which is not my fault but Telkom's incompetence. Telkom should not be charging customers for reversed debit orders that they did not make until they were reminded to take the payment after i had advised that i will be paying cash that day (02/09/2018) insufficient funds are charged by the bank, Telkom just wants to ***** easy money from unsuspecting clients with out advising of this. The debit dates for the past 3 months changes as Telkom sees fit, they are never able to send the bills in advance as other service providers do, i had to request for the bill to be emailed through to me although i did request for it to be sent via email every month. The attitudes of the customer service staff is pathetic, the consultant was rude, argumentative and speaks over the customer but does not answer the question however decides to give me a rundown of the account from the time of the first bill, when my question was why the amount is more than the debit amount agreed. The consultant has the audacity to tell me that her job is not to answer calls when i inquired why they take so long to respond to call, apparently the calls are sent to her from the queue, it seems she does not realize that she is answering the call, speaking on the phone is equivalent to answering calls.

Telkom should have the customer service number diverted to consultants not to multiple numbers , multiple times just to speak to the consultants who then send you of to store or not able give a proper solution.