Horrible Nonexistent Service

Telkom has billed me for a month I didn’t have my device and then 3 weeks after making my payment, they are saying that they still haven’t received it. I have been running around with their Customer Services Consultants and they are not willing to help. I don’t understand how a matter can be escalated and re-escalated for weeks. I have a new invoice with a ridiculous amount and they are not willing to sort out the issue for me. I don’t have the money but I know provided I don’t pay this will affect my credit record. I honestly feel like they are taking advantage of their clients.