TB
Tshepang B

1 reviews | Active since Aug 2017

09 Aug 2017, 12:01

Horrible Network

<p>The wi-fi is SUPER slow. I have zero coverage (mobile network) in most places where other people using other networks have coverage. It takes minutes to reload a page and and an average of 5 hours to download a 1GB file. I called call centre and asked for help and they little advice to help. The speed was faster years ago when we first had the wifi installed but now it's barely even a fraction of what it was. Either improve your network infurstructure or charge less.</p>

0
Replies (2)
Telkom
Telkom's reply11 Aug 2017, 10:41
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply26 Sept 2017, 14:59
Official

Hi Tshepi532,

We apologize for the delayed response, kindly advise if you are still experiencing network issues, also note that we have tried to contact you on *** and *** with regards to your query and you are unreachable.

If you are still experiencing network issues please provide us privately with your:

Affected Number

ID Number

Contact /Alternative Number

Name of the device used and the physical address where you are experiencing issues.

Thank You,

Kind Regards

Asithandile

Telkom Social Media Team

Best regards,