Horrible ****mers

Telkom customer service is horrible, I was debited 2 times more than I was paying. Firstly I missed a payment not knowing I will be penalized with R202 I still payed it. I then asked if I was to pay them with an EFT how long will it take for it to reflect on their side the call centre agent said 2 days, because I didn't want to repeat the same mistake of being penalized I then decided to EFT money prior to my debit date as I was told it will reflect in two days to my surprise my debit order is R359 monthly, debit date is on the 5th of each month. A big bang the debited me R769 on the 25 July 2023 saying that I have not been paying I then sent my statements as proof to the agent Mpho and the supervisor Toni Venter with no response I called in again because now my line is closed they telling me a different story that I'm supposed to pay 10 days prior to my debit date, their call centre agents are rude Zinhle Buthelezi, Zinhle Mdlalose even if you can ask to speak to a superior they tell you stories and hang up now the other team leader I spoke to I forgot her name took my details to listen to calls she has not come back time with feedback at Telkom they don't want to take accountability they just want you to call again and again to explain the same thing again and again 😡😡😡😡😡😡😡