CS
Charles S
1 reviews | Active since Jan 2015
23 Mar 2015, 20:26
horrible line speed at night
I logged a fault with the call centre last Tuesday & again on Wednesay, 17 & 18 March. was even given a reference number. The call centre has since called me twice to find out if the issue is resolved, NO IT IS NOT!<br> Every single night, & the entire week-end, my 4mb ADSL speeds drop to 0.90mbps, if I am lucky I get maybe 1.80mbps, this is nonsense. It isn't only me, a gent not even 5 houses away has the exact same issue. we both on MWEB uncapped data packages & our speeds are not being throttled as I have another Axxess capped account which gives the same exact result. I pay for a 4mb line speed and expect to get that, hell, 3.53mb to 3.73mbs is the usual speed one gets cos of your \up to"policy"
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Replies (1)Telkom's replyOfficial
23 Mar 2015, 20:45Hello Kronik69,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM98311.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM98311.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply23 Mar 2015, 20:45
Official
Hello Kronik69,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM98311.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM98311.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
