Horrible legal actions against *****alent account

Dear Telkom Customer Service,

I hope this email finds you well.

I am writing to express my deep dissatisfaction with how Telkom’s legal department has handled a *****ulent account issue that I have been dealing with for an extended period. This situation has caused me immense stress and inconvenience, and despite numerous attempts to resolve it, the matter remains unresolved.

My sister *****ulently opened an account under my name with the help of a store official. I was completely unaware of this until I noticed the account on ClearScore. Upon discovering this, I immediately took the necessary steps to rectify the situation. I provided your legal department with an affidavit as proof that I knew nothing about the account. Additionally, I opened a case with the police to report the *****.

For a while, it seemed that the issue had been addressed as the account was removed from my name. However, to my dismay, I recently discovered that the account has reappeared with a default status. This is utterly unacceptable and has severely impacted my credit score and peace of mind.

Despite my continuous efforts to resolve this issue, including multiple communications with your legal department and providing all the necessary documentation, there has been a complete lack of follow-up and feedback from Telkom. This level of service is extremely disappointing and unprofessional.

I demand immediate action to permanently remove this *****ulent account from my name and to ensure that my credit record is rectified. Additionally, I expect a formal apology and an explanation of why this matter has not been properly handled.

Failure to address this issue promptly will leave me with no choice but to escalate the matter further and explore other avenues for resolution, including lodging a formal complaint with the relevant consumer protection authorities.

I look forward to your prompt response and a swift resolution to this issue.