Horrible insurance

The insurance company is a mess. After losing my phone i called to claim but their lines are either not answered or they will answer and put you on hold after that. Eventually i went to the store and still they made me call them again until one of the guys tracked my claim whic was approved after. Once it was appoved and i paid access amount they told me that i have to wait 7 days to get a new device which forced me to buy a new phone since i cant affored to go so many days without a phone while running a business. I will never ever take my insurance with them in this lifetime.