HORRIBLE HORRIBLE SERVICE FROM TELKOM

So on 16 September 2021 my line was suspended so I went to the storeas none of their onlibe portals were working, whenI got to the store I was told the issue cant be resolved in the store and I have to call the customer care libe, which I did. The representative did not understand why my line was suspended as my account is not in arrears and she escalated concerns to the relevant department she gave me a turnaround time of 5 to 24 hours..I called twice on Thursday..been calling ever since and still the issue is not resolved, nobody knows why my line was suspended and its been one escalation after the other. Telkom is the puts abd do not care about their customers soIwould not advise anyone to take up an account with them