Horrible horrible service!

This is the second complaint that i am addressing to you guys and you guys are doing absolutely nothing about it. A couple of weeks ago we switched from wifi to fibre and its been an absolute nightmare! Theres no connectivity at all! Im not sure what those guys that you sent did, we are not told we have 2 accounts with Telkom. Tried calling your call centre and we get through to consultants who are working from home and yawning on the phone! Can someone sort this nonsense out.