HORRIBLE HORRIBLE SERVICE!!

After an entire week of struggling to set up my home internet. An employee at Telkom in Tyger Valley suggested I asked one of my friends to help me?! Seriously?! I finally managed to find someone at the Telkom branch who was capable of actually helping me. The 10210 helpline is absolutely putrid. After staying on hold for more than an hour, on two occasions, my call just simply gets dropped! Its as if nobody actually works at Telkom. I'm paying for a 4mbs line yet I'm only managing to squeeze 100kbs...and that's when I connect my LAN cable! I'm at the point where I think it would be greatly beneficial to me if i just switch service providers, as I require my internet to help me with my varsity studies and tasks