horrible, horrible,,,, really horrible

HI

On the 03/12/2018 i called the call centre and spoke to Lettie and a few hours later i called again requesting to have my phone blocked as it is ******. no response was provided and no SMS, no call back nothing at all.

The following day i called again (2018/12/04) to follow us on my request to have my phone blocked and to receive my itc number to report the phone to my insurance, guess what happened again. spoke to who consultants who also advised that they would call me back, today is the 5th, still no call back. no itc number, no nothing.... this is really upsetting because i will lose my claim and i would have paid my premiums for nothing... this does not make me happy at all. the number that i called from was ********** . the worst thing here is that no one seems to care or give a damn. i want someone to sort this matter and if my insurance refuses to pay i will personally make it my responsibility that the entire SA know about this and the type of service that is provided.

thank you