Horrible experience with Telkom

I am left without Wifi at home for a week now - Please can Telkom assist, I have been calling 3 times a day with no help. Consultants identify different faults - its so frustrating. I am buying 3 gigs a day for work where I pay my Telkom account every month. Please can I be assisted - I am spending R60 a day to connect to a consultant that doesnt even help