Horrible experience with Telkom

I recieved a call from a Telkom sales man offering me a contract phone Hauwei P10 Lite. I was sceptical about taking the deal but because of the benefits he was explaining I ended up taking the phone for my sister because I did not need it. We agreed on a monthly payment of R221 but that didn't become a case when it comes to the debit order right from the first month. They kept on deducting different amounts that were higher than the agreed R221.00, for example they would deduct R300.00 this month and R600.00 the next.

I called their help line with no response several times for three months, then I decided to reverse the debit orders. After I reversed the debit orders, they decided to cut off the phone line for more than three months. Later I recieved a call from their lawyers instructing me to pay an amount of R2700.00. I paid the money and they re-activated the line and kept on deducting insane amounts.

I recently went to a bank for a loan and was told that Telkom has put me on credit bureau. This is the disgusting part because this is all because of their poor customer service. I have been calling their line and everyone keeps giving promises that it will be fixed but my credit status does not change. I had a very bad experience with Telkom and would like to close this acount but I want my name to be cleared first because right now this is blocking me from doing my personal things. I cannot do anything because of this.