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Nadine C

1 reviews | Active since Sept 2015

04 Sept 2017, 11:23

Horrible Experience & No Feedback Received After Complaints Being Logged

I signed up for an LTE-A contract with Telkom only to find out that there is no LTE coverage in my area. After logging a complaint with them a technician was sent to test coverage and confirmed that we have no LTE coverage and that the 3G coverage in our area was very bad as well. I had to keep phoning Telkom for updates as nothing was communicated to me. I am paying for a service that I can't use and I can't get any feedback from Telkom either. I went in to the store yesterday to cancel my contract but they refused to assist me as they wanted my ID Document. Keep in mind that I used my Drivers Licenses to open the contract! If I don't get feedback by COB tomorrow I will be escalating this matter as they should never have sold me the product knowing that that we do not have coverage.

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Nadine C's update15 Sept 2017, 07:57
Reviewer Update
A whole week later and still no one bothered to contact me. I have spoken to consultants at the call centre on 3 different occasions and still no one can give me an answer! How long does it take to make a decision? Telkom sold me something that they never should have done because they checked coverage on the day! I have given you the benefit of the doubt but waiting a whole month for Telkom to decide if they are going to cancel my contract. This is ridiculous.