Horrible Experience

<p>Dear Telkom, I took out a contract phone, 5 days ago for a Huawei P9 lite, from day 1 when I took the phone home the battery seemed defective and not even lasting a whole day without even using the device, I contacted the store, call centre and even went into store, the store manager at the Sandton branch referred me to go to Huawei in Melrose to detect if the battery was indeed faulty and said I should wait around 3 weeks for the battery to settle in. Huawei refused to touch the phone because they claimed it was an Out of Box failure. The manager at the store refused to replace the phone and wanted to book it in to determine the fact. This leaves me without a phone that I have to pay for, for how ever many weeks. How is that fair to the consumer and how does this even seem like a fair deal, the call centre advised me on two occasions that the phone needs to be replaced as it was an OBF but the store manager says this is only for phones that are delivered and not purchased in store. The call centre cannot give me a number to escalate my situation. Please assist. This is making me regret the fact that i took out a telkom contract!!!!!</p>