Horrible experience

Horrible experience with telkom branches. Went to jabulani mall to pay a missed premium and changed debit date. Debit date change was succesful however consultant never informed me of debits to follow or they if they gona debit for missed premium or following month, to avoid missed premiums as debi check maandate was not received on my side. i payed the missed premium mannually after getting the invoice. following day the 31st i get emails notifying of an unpaid premium and interruption on my service that i need for my business. Which was immediately cut. Went to centurion telkom branch to enquire where i walked in straight to a consultant by name Joyce Kgoadi, who immediately asked Hermina Thumbuni to come assist me as she was busy, i was made to stand in a que where another lady walked in straight to Joyce Kgoadi and was assisted while i wait. Eventually Hermina Thumbuni assisted, who informed me that the notification of a missed debit order was for the outstanding debit that i had mannually paid previous day. Failing to understand why i was not informed at the jabulani branch that that payment im making will still be debited the following day which does not make sense. These missed debit orders affect my business, interruption also affecting my business this is really terrible