Horrible everything!!

Their rating should be less than 0!! Both me and my husband have given our month notice to cancel our contract with them at the end of Sep 2017. It should have been cancelled by the end of Oct 2017 and we've asked for our numbers to be changed to a prepaid account with the roaming on as we were to immigrate starting November 2017. I have paid my account including the penalty for early cancellation in FULL!!! I even received an email stating that the case is closed!! Still I receive bills, they still try to take money by debit order and after numerous online chat with *********** and rude staff who cuts me off, I still have no feedback and the bills keep on coming. After how many attempts it was discovered that they have lost my cancellation letter (thanks to one willing staff member who also disappeared now). I am in another country having no way to communicate with these unwilling and *********** people other than a chat link on my bill. They somehow got it right to turn on my roaming (not that I use it), but they have cancelled my husbands contract and never turned on his roaming. I have been with Telkom mobile for many years and I was the one who never had issues and who felt positive about their service, while the rest of the world complained about them. But never in my life will I support them again. They do not even have the decency to contact me with regards to my bill, cancellation, query or complaint. Please save yourself a lot of trouble and frustration by not making use of their services!!!!