Horrible, disgusting, non-existent customer service!

<p>My account was wrongfully suspended. I paid my invoiced amount on the 25th of April yet my lines were suspended due to non payment on the 17th of May. I sent through proof of payment. after numerous calls and apparent 'escallations" I was told on friday that they have picked up on the payment and it was an update error on their side and my lines will be turned on within 24 hours. It is now Monday afternoon and my lines are still suspended. My account is in collections and I have beenl abelled a bad payer even though I have an account for May from telkom showing the Payment and that I have a credit of R39. Out of despiration I again paid the invoice which now puts me in credit with R689 but still my lines are suspended.</p> <p>Only feedback you ever get is that the matter has been escalated?</p> <p>How is this acceptable, hw can a person who doesn't owe be sent to collections, suspended, labelled a bad payer and then be forced to pay twice without any resolution?</p> <p> </p>