HORRIBLE CUSTOMER/GENERAL SERVICE

Telkom's service is absolutely horrible, firstly you cannot do anything at the store in regards to your account because they always direct to their call center which offers less customer service than you can expect at the store seriously the service from the call center agents is deplorable. My girlfriend has a contract with them and recently lost her cell phone, to process a simple claim takes more than 3 weeks apparently(we still yet to be assisted). Today I find out that my parents are been over charged on their Wifi contract because of content subscription that was added to the account with no authorization from the account holder, which is very confusing considering you can't even call Telkom to get your account balance without them first confirming that they are indeed speaking to the account holder. Needles to say I will be migrating away from Telkom and will make sure that everyone I know using Telkom services knows what to expect in terms of their very poor service.