Horrible Customer Service, No Support, **** Attitude

Customer service does not exist. We have no internet at the house since the weekend 04/05/2018. Went to Telkom yesterday 08.05.20, was on the line for 15 minutes (after waiting in the queue for +30 minutes) only to be asked if I plugged the modem in and out??? I asked for someone to log a fault urgently, I was told no they need to trouble shoot first. Called this morning ********** , 5 times. Simply no answer at half past 9 in the morning. Then called the telkom service line, Held on the line for 10 minutes only to be told my account is not traceable on the system. I now need to call the sales department who first needs to find me and then they will be able to log a fault. I really dont have the time or patience for this nonsense. Is it so difficult to get someone to the house to sort out their issues