Horrible customer service!! Kiss my behind goodbye!!

I've been with Telkom for over 4 years never missed a bill paid everything on time and the customer service is still shocking, Horrible customer service!! Agents speak over customers, rude and all round incompetency. i recently requested to pay off the remaining 12 months of my device a total of R3840, the amount was put on my bill as a device obligation fee which was what i agreed to i asked the retentions agent if i will be able to upgrade my line and she confirmed that i can, after my bill came out on November 6th with the device obligation fee charged i spoke to one of the Sales agents today 07/11/2024 **Phindile Ndlangase** and explained that my line is still showing as under a contract as i want to upgrade my phone, the agent rudely told me that there is nothing they cand and hung up the phone.

Besides the agent being rude i wanted to know why my line is still showing under a 24 months contract as the phone is no longer under a contract. The Customer service agent stated there is a new policy that even if you request to pay off your phone you cannot upgrade the phone until the contract end date, se transferred to to the retentions team and the retentions team knows nothing of that new policy, the retentions agent **Smangele Gashula** explained that if the device has been requested to be paid off and the device obligation fee is charged i should be able to upgrade the phone, she also stated i don't need to cancel my cellphone deal that was attached to the phone, she transferred me to the sales and the sales team and the agent **Zamasazi Shozi** hung up on me again.

I'm appalled and disgusted by how paying customers are treated. I'm shopping for a new provider between MTN and Vodacom one i don't have to call for such measly issues,

Telkom can shove it and kiss all my lines goodbye!!

Regards, An F'd up angry customer!