Horrible customer service from Unathi Mcobotsi - Retensions desk

Phoned the call centre regarding a debit order dispute and I was transferred to Unathi Mzobotsi from the retention's département around 16:00 10.06.2025). Beginning of the call was ok however 1. She was clearly talking to someone and laughing (I could hear). 2. When she asked why I wanted to cancel I told her I wasn't happy with Telkom service, you can pick up she was getting annoyed. 3. I still don't know if my service will be cancelled and when can I not expect to be billed or when my service will be terminated. She was condescending and annoyed , again same reason I wanted to cancel my contract because the communication especially with the contact center it is frustrating and make the whole relationship sour. More training on customer service and empathy , no client wants to be rushed and left feeling like they are a nuisance as if the consultant has better things to do.