Horrible Customer Service from Telkom: Order number ***A.

At Telkom no one cares about taking responsibility and accountability and their attitude is go hang.

App**** for contact upgrade on 9 September 2019 and was approved within days but to get Telkom to deliver order number Order ***A is a pain in the ass. Every time you contact them on 10213 you are thrown from pillar to post and since 16 September every time you call you always given the assurance that someone will call you within 24 hrs or sometime they say within 30 min because their systems are down. Everyday the agents claim the systems are down (please replay call center call recordings). Of course the fact that am writing this is prooof that they never call you back, Emails (***, *** and ***) don't get responded. You have to get on top of the mountain for Telkom to hear you, if ever they hear you.

Today is 18 October, more than a month later, nothing has been delivered and nothing will still be done.

Typical of parastatals attitude syndrome, no wonder why such companies will never beat MTN and Vodacom in the market with this kind of attitude.