Horrible customer service from Telkom Norwood Shopping Mall

For the past Six weeks I have been having issues with mobile data on both sim cards on my phone to a point were the kind gentleman from headoffice suggested I do a sim swap. Which to me made sense as that is the only thing that hasn't been changed. I went to Telkom Norwood Shopping Mall and found that the system was offline it was just after 5. I went again two days later on a Thursday at about 17:25 as that the only time I could get to get there a d I know they close at 6. Again the system was offline today I went at about 17:20 and the lady quickly asked me to get a bank statement for proof of residence but when I came back 15 mins later I was told the system is offline but yet the other lady was cashing Up on the very same system. I see the is a trend here it seems the employees at Telkom Norwood Shopping Mall don't want to work after 5. It's sad as it tarnishs the name of the brand that prides Itself in giving the best service.