Horrible Customer Service From Telkom Call Centre

My husband and I are completely disgusted by the service we have received from Telkom. Someone from the call-centre opened a ********** account in his name and we have been in hell ever since. He has done everything they have requested from going to the Police Station to do an affidavit stating that he wasn't the one who app**** for this new contract. He emailed all the requested documents for ***** case no: ***0 on the 6th of August 2021 and since then he has been sent from pillar to post, being requested to visit the Telkom store to spending several hours on the phone with call centre agents while trying to resolve this. Today is the 5th of October and the problem persists. They have suspended his account, he is unable to make phone calls and connect to the internet. We don't owe them money but his service has been suspended. We spoke to a team lead, Paul Maphoto who got on the line and his attitude was dramatically standoffish from the first second, he didn't join the call to assist but but rather to dismiss us and pan us off to another store so we could be someone else's problem. We insisted that we had been to the store already and were not willing to go to another store because we had received emails and text messages that the issue had been resolved but it hadn't been because my husband was still without service. We held on the line while my husband send Paul the emails and screenshots of the numerous times we had contacted Telkom in order to request him to escalate the departments who could assist to resolve the matter. We were on the phone with him for 90 minutes, he sent us an email that he would investigate and the line would be active again in 24 hours. We will wait for the 24 hours.