horrible customer service

On the 5th of March our debit order at Telkom did not go through. We did not receive an email or a sms to let us know, we were totally unaware of this. I normally go through all my debit orders, but this month I forgot and what a big mistake. Around the 20th they cut our line and when we inquire about it, they told us that we did not pay. Which I quickly confirmed and by the 21st I made the payment via eft and 3 days later our lines was restored. All of this a hassle but understandable, although they could have just let us know it did not go through. (Our debit order is R948) By the 25th of March they debited R1421 from my bank, which I do not understand because we went in and the penalty for debit failure is just over R200 , R900 plus R200 doesn’t make R1400… But they said nothing else will go off and the on the 5th of April they debited R948 again from my account. We went in and the sales people were very helpful, although they could not tell us why the R1400 was taken, they did submit a query. Mpho Mogotsi phone us and yelled at me about how they don’t owe us and they did not take anything because the R1421 doesn’t show on my statements, but I have submitted my bank statements with all the amounts they took. I tried to talk to Mpho Mogotsi but everytime I say something she just goes on, giving no one chance to speak, even though I told her, that I was on my way to work and cannot have this conversation now. Then my wife grabbed my phone and yelled back, because she just did not give us anytime to explain or query our request…. I don’t ever want to speak to Mpho Mogotsi again and I will be requesting the recording from that call, to be made public as very bad customer services. And I am still waiting to hear where the R1421 went and why, because we live from paycheck to paycheck, that was part of my groceries money, how must I survive if they just take without explaining, I did not authorize that amount to be taken. I understand taken penalties which is suppose to be just over R200, I understand that they might have taken it even though I paid eft as it may not have reflected, but by the 5th it is suppose to be reflecting as they took it and when I ask question, don’t treat me like a dog. I did nothing wrong except for one time in my life not checking up on my debit orders…