Horrible customer service + Failure to meet contract obligations made to me

First of all, Telkom blocks my account for no valid reason. My account is not in arrears, I call the customer care number, which made me hold forever, and I discover that they have technical errors and two other accounts were **********ly opened in my name - what happened to protecting the consumer? Then I get told I must get a affidavit before I can lodge a complaint - What does SAP have to do with poor ***** detection processes in Telkom?

I am unable to make calls, unable to connect to the internet - basically telkom has defaulted on the promise/agreement they made to me when I took the contract 18 months ago, yet they took my money!

Please do yourself a favor and don't take contracts from Telkom - you will suffer for the entire duration of the contract!