Horrible customer service

I logged a fault with Telkom for my internet line on the 12 July 2021 to date my internet has not been fixed. I have called the technical call centre every day and i keep being told that the matter is waiting to be assigned to a technician. My call has been escalated to their Team Leader who never returns any of my calls. Im soo tired of calling as if this is a free service whereas im paying every month for this service and yet im not even able to use the service.