Horrible customer service ever

I went to Northgate mall to do PORTME, the lady did everything well and told me within an hour or so, my MTN network will disappear then I need to put in my new TELKOM sim, I waited for 2 days nothing was happening, I then called telkom customer care they told me that sales assistant did not perform PORTME correctly and my request was declined… I took 2 taxis to go to northgate mall for nothing !

Now it’s Sunday I am in Fourways mall. I went inside and some guy(some Tswana guy with spectacles his name starts with “Ong” told me “they don’t do PORTME on weekends only Monday to Friday because network gets lost, by that time someone is buying a phone and they are helping her so nicely and I am being told system is offline on PORTME… I could see in his eyes that he is lying… he then told me to come on Tuesday… Again and again I got played and **** to by TELKOM staff members, if doing PORTME is a hustle like this why are we going to stores? Why did telkom removed self service? I spend money again to come here and to be **** to, is this worth it? I curse Telkom