Horrible customer service ever

Item: Telkom
Rating: 1

I had no choice but to take this matter here, TelkomMobile customer service is ****, no wonder why subscribers are opting out. I'm current on Smart 50 contract with Telkom and I phoned the customer care center to inquiry on migrating to an option where I can be able to top up airtime and data without using the Spending Limit option. They confirmed that it was possible but I will have to go directly to the store to be assisted with my inquiry of enjoying both contract and prepaid services. I went to Cresta Mall Telkom store and explained what I needed help with. It's like I was speaking Greek to this lady who seemed clueless and quickly told me that there's no such option. She said the call center was not being honest with me in this service. I then went home and contacted the call center for more clarity on the matter. They confirmed again saying it's possible for one to migrate to an option where they can be able to top up airtime and data without relying on the Spending Limit update option. O then decided to waste my petrol and drive to a different store and this time it was Northgate Mall. I went to the shop and the guy at the shop told me that it possible and he's willing to assist just that he's was having a problem with his printer since they are documents that I need to complete and sign. I waited for almost 45min in the store waiting for the printer to update drivers so that I can be helped. After an hour the guy came back and told me that the printer was taking forever as if I didn't feel the waste of time sitting there waiting for service. He he suggested that I go to the other shop in the same building where I can be helped. I asked him to contact the store and check if their printer was working. He did and confirmed that it was and I shouldn't there. I went to the shop and waited another 30min just to be served by an unprofessional lady who kept laughing at me as I explained inquiry as I've been told by the call center that it was possible. Without any in depth explanation, she told me that there is no such service I should go back to the other shop that sent me to this store and asked them to do it since they told me that it was possible. She didn't even hide the bad attitude and rudeness over her brief explanation. Ive never been disrespected by a customer service personnel before, and since it was new year ever, I didn't want to lose my cool and show her my true color and what paint I'm colored with. I just left the store and phoned the call center again to explain what I've been going through over my simple request that has been confirmed before that it was possible. The guy over the phone kept on referring me back to the store since that is where I can get assistance. It it looks like Telkom doesn't train its staff on good customer service and the products that they have. It's like I was sent from one preschool kid to another just to get help. Worst customer service ever. #TelkomMustFall Worst part I'm stuck with this network for another year. I can wait to cut off my relationship with them. #NewYearResolution Dump Telkom and never look back

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