HORRIBLE CUSTOMER SERVICE

On the 22 April 2021, I requested a port-out from Telkom via Vodacom, they have been sending me from pillar to post. One of their customer care consultants was so rude she said "and so", she was the 2nd one I spoke to in this period. They do not even record your conversation, so every time you have to start all over again and explain yourself, they dont even give you a reference number. They are suppose to release my number and send me an sms so that I can go to vodacom to port me in. I have been to Telkom Centurion Mall three (3) times, and today their consultant gave me an email to email and find out for myself what the problem is because she cannot do anything at her end (***). Telkom is down right refusing to give me my number back and it is expensive for me to call my daughter who is using vodacom with a telkom number and she is studying far from home, Telkom is a mass, they do not have customer service at all levels.