Horrible customer service and Zero empathy for customers

on the 22nd of November 2018 I purchased a 40GB mo nice data bundle for R320. the airtime was then deducted from my account. On Friday 23 November 2018 i then received a shock of my life as i received an sms saying that my balance was lower than R5.00 then within then next few seconds got a notification to say that my balance was depleted. I proceeded to call the 180 call centre whereby i had logged a case as it was found that the data that the airtime was deducted however the data did not allocate which resulted in my phone using up the airtime which i had left out of bundle. the case was then logged (Case No. : ********** 2) and was advised that it would take 3-7 working days for the case to be resolved. As much as this was an inconvenience i waited for the 3-7 working days to pass. On the 28th of November 2018 I then received an Sms (as opposed to a call from a representative) stating that my query was resolved and that the data would be allocated within the next 72 business hours (9 working days) . i then proceeded to call the 180 call centre to find out as to why was it going to take that long as this is data that i purchased with my money and was not free data and proceeded to say that i understand if it was free data however this was data purchased with my money. The call representative then said that there was nothing she could do and that i would just have to wait out the 9 business days. what i find really annoying is that i have been inconvenienced whereby I had to resort to using monies that i do not have to purchase another data bundle just to get by whilst waiting for my data to be allocated and nothing in terms of compensation for my airtime and data loss has been done. it is as though its just business as usual and that I'm just a number and not valued as a customer.