HORRIBLE CUSTOMER SERVICE

TELKOM, YOU'VE BEEN GIVING ME HELL THE PAST COUPLE OF DAYS. FIRST YOU SUSPEND MY ACCOUNT- I TRY GETTING HOLD OF YOU ONLY TO BE TOLD THAT I HAVE TO GO CHECK WITH MY BANK BECAUSE THE DEBIT ORDERS ARE NOT GOING THROUGH. THE BANK TOLD ME THAT THEY DON'T SEE ANYTHING FROM THEIR END AND I SHOULD GO BACK TO YOU. I DECIDED TO VISIT YOUR STORE IN HATFIELD, LAST SATURDAY, AND A GENTLEMAN THERE ASKED ME HOW OLD IS MY BANK ACCOUNT. WHEN I TOLD HIM IT'S ABOUT A MONTH OLD, HE THEN SAID THAT'S WHY THE DEBIT ORDERS ARE NOT GOING THROUGH AND THE PERSON WHO UPDATED MY BANKING DETAILS SHOULD HAVE TOLD ME THIS. HE TOLD ME TO MANUALLY PAY AT PNP THE AMOUNT THAT WAS DUE (R378) AND MY SERVICES WOULD BE RESTORED THE NEXT DAY AND EVERYTHING WOULD BE FINE. I WENT AND PAID BUT MY SERVICES ONLY RESUMED 2 DAYS LATER (LAST MONDAY). YESTERDAY YOU DECIDED TO SUSPEND MY ACCOUNT AGAIN. AND THIS TIME YOU EVEN SENT ME A STATEMENT WHICH INCLUDES A DEBIT ORDEF REJECTION FEE - I DISPUTE THIS BECAUSE IT IS NOT MY FAULT.

YOU ARE MAKING MY LIFE A LIVING HELL BECAUSE THE NUMBER THAT YOU SUSPEND, AGAIN, IS LINKED TO ELECTRONIC PROFILES AND NOW I CAN'T DO ANYTHING.