mC
morne C

1 reviews | Active since May 2015

30 Nov 2015, 12:57

horrible customer service

Hi <br> <br> My tablet i have with telkom mobile went from R249 to round R740 per month for no reason without consent ect<br> best is the contract expired after 2years and i was told the new monthly bill will be R99 for the data<br> on calling telkom mobile the first time i was told its due to high calls which was weirdand the following month i called again after i inspected my invoice it it was 3x the norn<br> after 8days of waiting for telkom to get back to me, which they didn't i was informed i need to wait \72working hours and there is just 8 working hours a day"<br> How can you as a supplier just decide your going to charge 3x the normal amount without even informing your clients?? Is that not breaking your own \""Code of practise\"" <br> To all the telkom mobile customers who pay for a service id advice to read through your billings to make sure your not getting ********** also dont go to the branches as they cant do anything except waist your time <br> as you wont get any joy from the telkom if you query the problem <br> <br> Morne<br> """

0
Replies (1)
Telkom
Telkom's reply30 Nov 2015, 17:23
Official
Hello mj24,

We apologise for the inconvenience caused.

We will escalate your query to our billing team to investigate this matter further.

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Regards,
Fridah
Telkom Social Media Team
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