horrible customer service

I reported a lost phone to telkom mobile.the agent calledPrisca Mokgoakgoa blacklisted the handset but she did not give us the referecne number.we are now stuck.the police want the reference number to open a case.we are stuck becausePrisca Mokgoakgoa did not give us the balcklisting reference number. we have trired to email her but she ifnores our emails. the number that we reported is *** and our contact numbre is ***