Horrible Customer Service

I ordered a LTE deal from Telkom SA and paid the amount due for delivery which was 9 days ago and I cannot seem to get a waybill nr from their call center to track my package!<br> <br> I phoned 4 times now, each time with at least a 15 min wait before someone actually answered the phone. The first guy escalated the matter to his manager which I never heard from again and the second promised me that her manager would come back to me which also didn't happen.<br> <br> The last two promised me that they will sms me the waybill nr that I can track my package but I didn't receive any sms's. Funny how they are quick to debit your account when necessary but when they must actually deliver, they take all the time in the world? <br> <br> I really don't think this is an appropriate way to treat a first time customer