Horrible customer service

Good day. I opened an account last year December, and prior to that I already had one that was transferred to me from my mother. I was paying R580 for the first one, and the second one I was to pay R500 only then I included cellphone insurance.

To my surprise, my number got disconnected in January, no warning nothing. All they said was that my account was in arrears, I didn't understand why because I had an active debit order, after calling numerous times someone explained to me that I was owing R2400, they didn't tell me why soo much. I payed it month end January. Then again in n February same thing happened, no warning my number got disconnected. I went to a shop and the consultant told me that my contract was a deal with a usage of R1500 on each sim card. Something I didn't agree to, that was a first I heard it, I have never received a statement from Telkom and they took my email address. Instead of calling me they call my work place. Write now I have been trying to call on the 081180 number and I always get cut of, there is no email address available for communication. What Telkom did with my contract without my permission was uncalled for and I will not be subjected to paying something I never agreed to.